Professional advice, assistance, planning and payment.
We deal with all aspects of critical incidents, from planning and preparation beforehand, to immediate consultation and advice during an incident, and assistance activating on-the-ground help, including navigating payment and insurance. Our unique tools allow incident logging, categorisation and tracking for review and organisational learning.
We keep you informed throughout – you know what we know, as we know it. We don’t make decisions without you and we don’t leave you out of the loop.
Track every incident, know about it as it happens and find the patterns in your data afterwards. Our incident logging tool, Redlist, is unique.
We understand the specific challenges of the remote and rural context. We assist you based on your realities.
We have comprehensive knowledge of African service providers and will get the best help for you. We are provider agnostic and don’t earn commission from your incident.
We help you develop an Emergency Response Plan and set up your Incident Command System. We find out who is near you who can help, and your preferences. We help you plan what to do in different scenarios.
Call Blackplan as soon as the incident occurs. A critical incident is one where the impact is potentially high, and the time to respond is low.
Together with you, we develop a step-by-step plan for your incident so everyone knows what needs to be done, by when and by whom. This eliminates confusion and the potential for actions based in panic.
We activate the help you require and help you navigate insurance and payment structures to minimise your exposure. We keep you in the loop throughout – you always know what’s going on and what part of the Incident Response Plan is being performed.
We can provide you with reports using our Redlist tool so you can see patterns in your events and put measures in place to reduce future losses.
Training, planning, systems and capacity building.
Specialising in the remote African context.
50 Old Killcullen Road, Bryanston, RSA, 2191
+27 10 007 0405
enquiries (a) blackplan.im
We are on-call 24/7 for Critical Incidents. For other queries, contact us Monday – Friday 8:00 – 18:00