We recently attended the workshop on crisis communication and social media held at the Indaba Hotel Conference Centre in Fourways, Johannesburg between the 1st and 2nd October.
The course looked at the implementation of communication plans which included social media response to use in different types of crisis.
Crisis communication planning
Identifying key crisis-specific messages
Communicating with staff
Communication with the media
Communicating with consumers and other external stakeholders
Using social media
Recent case studies and practical exercises
Our general manager, Nash summed up the course as: “It was very informative and highlighted key areas of focus that clients should […] Read more